Cancellation & Refund Policy

Last updated: 25 August 2026

1. Before payment

Inventory holds expire automatically (typically ~10 minutes). No charge is taken until payment succeeds.

2. After payment

You can request cancellation from My Bookings when the booking status allows it. Eligibility and fees depend on the partner listing rules and how close you are to the travel date.

3. Refunds

Approved refunds return to the original payment method. Processing usually takes 5–7 business days after approval. Partial refunds may apply for partial stays or used legs.

4. Partner no-shows

If a partner cannot fulfil a confirmed booking, contact Support with your booking ID. We will work with the partner on rebooking or refund per platform policy.

5. Force majeure

Weather closures, landslides, or government restrictions (including permit/road closures) may limit travel. Refunds follow the listing policy and applicable law.

Need help? Contact Support with your booking ID.